Frequently Asked Questions

The short answer is yes!

Here are some things we request you do before we arrive for your service appointment:

• Please vacuum within 24-48 hours before we arrive. This allows our professional machines to do a better job cleaning the debris regular vacuums miss.

• Please remove or secure any knick-knacks, breakables, collectibles, vases, lamps, pictures and plants out of the areas we’ll be cleaning before we arrive.

• Please remove any children's or pet's toys/items off the areas we will be cleanings before we arrive.

• Please remove any small furniture items, such as dining chairs, ottomans or small end tables out of the areas we will be cleaning before we arrive.

• Please secure any floor-length draperies, curtains or bedskirts off the ground before we arrive. This ensures that your draperies do not come in direct contact with damp floors or upholstery.

This is a general list and may not apply specifically to the service we are providing for you. If you are unsure, please contact us with any questions. We will be happy to clarify!

Short answer, of course! It's your home!

But please note: to ensure the safety of everyone in your family and our technicians, please keep all people and pets away from the areas being cleaned during both the cleaning process and the drying process.

Additionally, if there are children in the home, we require an adult over 18 years of age to be present at all times while we are cleaning your home.

The short answer - no.

Here's why:

Our technicians are unable to move your electronics, pianos, china cabinets, sectional sofas, beds, entertainment centers, aquariums, and antique and fragile furniture. If you would like us to clean under certain items, please remove them from the area prior to our arrival. Alternatively, we can clean right up to the edge of them or under them if enough space is available for our professional machines. If you are unsure if your furniture falls into this situation, please contact us. We will be happy to let you know in advance.

Our hoses run from our van into your home. Because of this and if it is convenient for you, we appreciate being able to park our service van outdoors as close to the door in your driveway or parking lot as possible.

While you may have a garage or carport that is closer to your door, for safety reasons we will ONLY park outside and never inside a garage or carport. Why? To ensure the safety of your family and our technicians, we require proper ventiliation for our gas-powered cleaning equipment.

Our truckmounted equipment requires a water source. We prefer to hook up our equipment to your outside water faucet. Please clear the area around the faucet so we can safely and easily connect our truckmounted equipment.

If required in special circumstances, we can hook up our equipment to a faucet inside your home.

• In the interest of your family and pets' safety, please keep everyone completely out of the area being cleaned or treated during the service appointment, and for at least one hour after the service appointment is completed.

• If at all possible, minimize any foot traffic on damp carpet or using damp upholstery. Your feet can be slippery when walking from damp carpet to hard surfaces or down stairs.

We recommend wearing house shoes when you need to walk on damp carpet. In addition to providing an extra layer of safety, house shoes will also keep oils from feet and socks from transferring to your carpets.

• In some cases, your technician may place blocks or squares under the feet of your furniture to prevent wood stains or rust from transferring to your carpet. This also prevents moisture from the freshly cleaned carpet from wicking in to your furniture. Please allow the carpet to fully dry before removing the blocks or squres.

In general, we offer services in the San Gabriel Valley of Los Angeles County. We can also serve other areas in Los Angeles and North Orange County. Please note that residences outside of our service area may incur an extra fee.

Yes! For our commercial clients, please check out our Commercial Services page for more information. Please fill out the form on that page or give us a call/text at 626-232-4004 or 323-477-4074 so we can get a quote out that meets your commercial needs.

We offer our residential customers the following services: carpet cleaning, upholstery cleaning, tile & grout cleaning, area rug cleaning, hardwood floor, air duct & dryer vent cleaning, mattress cleaning, leather cleaning, carpet repair, carpet stretching, and water damage restoration.